General terms and conditions
for the “Camping Pirna” campsite
valid from May 15, 2024
1. Validity
1.1. The following General Terms and Conditions (GTC) apply to all offers, bookings, and contracts for pitches and accommodations at “Camping Pirna” (hereinafter referred to as “Camping Site”).
1.2. Merchants and persons wishing to conduct business at the Camping Site are only permitted to do so with the express consent of Stadtwerke Pirna GmbH (SWP).
2. Registration, Booking
2.1. Booking requests can be submitted in writing, by telephone, by email, or online via the Camping Site website exclusively in German and English. With the exception of online bookings, the guest submits a binding offer to conclude a contract for the use of a pitch/accommodation at the Camping Site with their booking request, which is valid for 14 days.
2.2. When booking online, the guest concludes a contract for the use of a pitch/accommodation directly by entering their data and clicking the “Book Now” button. The guest will receive confirmation of a successful booking via a notification in the booking portal and by email. The guest The data provided will be stored by SWP.
2.3. The email sent constitutes a preliminary booking confirmation and contains information about the pitch/accommodation reserved for the guest and the period of use.
2.4. SWP offers permanent campers a usage agreement annually upon request. SWP is not obligated to make this offer.
2.5. The guest does not have an exclusive right to the use of the pitch/accommodation specified in the agreement for subsequent seasons.
3. Prices, Deposit, Payment, Security Deposits
3.1. The usage fee payable by the guest (hereinafter referred to as “fee”) is based on the campsite’s current price list. A current price list for all offers (pitches, accommodations, utility costs, etc.) is published by SWP on the internet and available at reception.
3.2. The fee is payable upon arrival directly at the campsite reception (cash, VISA, etc.). MasterCard, EC and Maestro cards).
3.3. Upon arrival at the campsite, a security deposit equal to the amount listed in the current price list must be paid in cash at reception.
3.4. Security deposits paid will be refunded or credited to the guest upon departure, provided there are no contractual or damage-related objections.
3.5. Security deposits do not accrue interest.
4. Cancellation / Compensation
4.1. The guest may cancel the contract before the start of the contractual period of use. The cancellation notice must be submitted in writing (letter, fax, email) no later than 4 weeks before the arrival date. The date of receipt of the cancellation notice by SWP is decisive.
4.2. If the guest cancels the contract less than 4 weeks before arrival, SWP will charge 50% of the booked services (excluding visitor’s tax, environmental fee, and electricity).
4.3. In the event of If the agreed services are not used on the day the contractual usage period begins without prior notification of cancellation, the guest’s claim to these services lapses.
4.4. The guest is entitled to prove that SWP incurred no damage or less damage in the specific case.
4.5. Should communal facilities (e.g., sanitary facilities and/or utility rooms) be closed and therefore unusable, no claims for price reductions or cancellations can be made on this basis. In the event of cancellation or no-show, our cancellation policy according to sections 4.1 to 4.4 applies.
4.6. Early departures – regardless of the reason – do not give rise to any refund claims.
5. Rebooking
5.1. Rebookings can be made upon request, provided they are organizationally feasible. SWP will confirm the rebooking to the guest at least in writing.
5.2. Each registered person may be replaced by another person up to the first day of the contractual usage period. The guest may be replaced. This requires that the originally registered person and the replacement person notify SWP of the replacement in writing, and that SWP does not immediately object to the replacement. SWP may only refuse consent to a replacement by another person if there are objective reasons. The guest and the replacing person are jointly and severally liable to SWP for the contractual fee and any additional costs incurred as a result of the replacement.
5.3. Should circumstances arise that make a reassignment of accommodation necessary and unavoidable during the guest’s stay, SWP is entitled to assign the guest other accommodation of comparable quality.
6. Arrival and Departure, Occupancy, Pets
6.1. Vehicles without valid motor vehicle liability insurance, access to and presence on the campsite grounds are not permitted.
6.2. If a motorhome/caravan is equipped with a gas system, the guest must carry proof of a gas inspection, unless this was included in the main vehicle inspection. SWP reserves the right to check proof of a gas inspection. Motorhomes/caravans without a gas inspection are not permitted on the campsite.
6.3. Check-in to pitches/accommodations is possible from 2:00 p.m. on the first day of the contractual rental period.
6.4. Upon arrival at the campsite, the guest will be given a key for the gate, sanitary facilities, and, if applicable, accommodation.
6.5. SWP will charge the guest €80.00 for each lost key.
6.6. The guest is responsible for keeping the issued keys safe. They may not be passed on and must be protected from unauthorized access.
6.7. The pitches/accommodations may only be occupied by the number of persons stated in the booking confirmation and registered upon arrival. If the registered number of persons is exceeded, SWP is entitled to remove unregistered persons staying for the purpose of overnight stays or permanent residence from the premises. In exceptional cases, SWP may accept the subsequent registration of such persons upon reimbursement of the costs according to the currently valid price list. The additional costs must be paid immediately and in full at reception.
6.8. Pets are not allowed in the accommodations provided by SWP.
6.9. The accommodations must be vacated by 10:00 a.m. on the last day of the contractual usage period.
6.10. The pitches must be vacated by 11:00 a.m. on the last day of the contractual usage period.
6.11. Requests for an extension of the rental period must be submitted to the SWP reception staff at least 24 hours before the original end of the rental period. SWP will review the possibility of granting an extension. If the rental period is extended, SWP is entitled to assign the guest a different pitch/accommodation. The guest has no right to an extension of their rental period.
6.12. If the departure times specified in sections 6.8 and 6.9 are not adhered to by the guest, SWP reserves the right to charge the guest and any persons registered with the guest the daily rate according to the current price list for the overstay.
6.13. In the event of early departure, no pro-rata refund of the fee payable for the reserved rental period will be issued.
6.14. The accommodations will be handed over to the guest in perfect condition and with the inventory listed in the inventory list available in the respective accommodation. If the guest discovers any defects or missing inventory, they must report this immediately to the campsite reception.
6.15. The guest is liable for any new damage to the accommodation and its furnishings caused by them during their stay. SWP reserves the right to offset or retain the security deposit to cover the cost of repairing such damages. If the security deposit does not cover the total damage, SWP may invoice the guest for the difference.
6.16. By refunding the security deposit according to section 3.5, SWP neither expressly nor implicitly waives any claims for damages or reimbursement of expenses as per section 12.
7. Terms of Use
7.1. The instructions of SWP (especially the hygiene rules) must be followed.
7.2. The guest is obligated to keep the pitch/accommodation and the associated open area tidy and clean.
7.3. The guest is obligated to leave the accommodation swept clean upon departure.
7.4. The guest is not permitted to plant anything, dig ditches, or fence in the pitch without SWP’s permission.
7.5. Smoking is not permitted in the accommodation, in the awning (if applicable), or in the sanitary facilities.
7.6. One car is included in the pitch fee and may be parked on the pitch during the rental period. Parking outside these designated spaces is only permitted in the parking lot next to the campsite entrance.
7.7. Charging electric vehicles on the pitch is not permitted. E-bikes are exempt from this rule. Other electric/hybrid vehicles can be charged at the charging stations in the parking lot at the campsite entrance.
7.8. Guests are responsible for securing loose objects on their pitch/accommodation in appropriate weather conditions (e.g., storms) so that they cannot pose a hazard. Guests are liable for any damage resulting from failure to do so.
7.9. Washing caravans, motorhomes, and vehicles is not permitted on the campsite.
7.10. Emptying chemical toilets is permitted only in the designated facility behind the sanitary facilities.
7.11. Emptying grey water is permitted only in the designated facility behind the reception. Using the street drains is strictly prohibited.
7.12. Waste must be separated and disposed of in the designated containers and must not be left unattended.
7.13. It is not permitted to bring waste of any kind from outside the campsite and dispose of it there.
7.14. Hazardous waste (e.g., paints, batteries) and bulky waste (e.g., furniture) may not be disposed of on the campsite.
7.15. Violations will be subject to a fee for removal or disposal, which will be charged to the responsible party.
7.16. Lost and found items will be kept at reception for a maximum of 6 months and then recycled or disposed of.
8. Termination
8.1. Both parties have the right to terminate the contract without notice for good cause.
8.2. SWP may terminate the contract without notice, particularly if the guest or any additional persons registered with them, despite a warning, persistently breach the contract (especially by violating these Terms and Conditions, the campsite rules, and/or failing to comply with hygiene regulations), fail to follow the instructions of the campsite staff, or if SWP cannot reasonably be expected to adhere to the contract for other reasons.
8.3. SWP will grant the guest a reasonable period to completely vacate the pitch/accommodation.
8.4. If SWP terminates the contract without notice, SWP retains the right to the contractual fee. The value of any expenses saved and any benefits SWP obtains from alternative use of the contractual services no longer utilized will be credited.
9. Wi-Fi Access and Electricity
9.1. The terms of use for the Wi-Fi access provided by the campsite are governed by the terms of service, which must be accepted upon logging in.
9.2. Electricity costs are not included in the pitch/accommodation fee. Electricity is charged at a flat rate per night, regardless of actual consumption. This flat rate covers the provision of the connection as well as the usual consumption for lighting, cooling, and small appliances. Permanent camping pitches are billed according to actual consumption per kWh.
10. Filming and Photography
10.1. Flying drones over the campsite and natural lake area with private or commercial drones is only permitted with the consent of SWP.
10.2. SWP regularly conducts photography and/or video and audio recordings at the campsite. Further information on the use of these recordings can be found in our privacy policy S-07 Camping Pirna.
11. Services and Changes to Services
11.1. The contractual services and prices (see also section 3.1) are set out in the brochures, price lists, and on the SWP website published by SWP, which are under SWP’s direct responsibility.
11.2. Changes or deviations from the content of the concluded contract that occur after its conclusion and are not brought about by SWP in bad faith are only permitted if they are not significant and do not affect the overall nature of the contract. Excluded from this are changes to services that are not attributable to SWP (e.g., official orders, force majeure).
11.3. SWP will inform the guest immediately of any significant changes to services that occur during their stay. In the event of significant changes to services, the guest has the right to withdraw from the contract. In this case, the guest is obligated to declare their withdrawal from the contract to SWP immediately. The guest must pay SWP for services already used; services not used will not be charged or refunded in this case.
12. Liability
12.1. SWP is liable, within the scope of the due diligence of a prudent businessperson, for the accuracy of its service descriptions in brochures, price lists, and on the website, which are under SWP’s direct responsibility, as well as for the proper performance of the contractual services.
12.2. SWP is not liable for obvious printing errors in the contract documents, brochures, or website printouts.
12.3. If the booking is made based on information from brochures or websites of third parties (in particular local or hotel brochures, etc.), this third-party information is for informational purposes only and is not legally binding. SWP assumes no liability for information and details in brochures or websites of third parties, nor do these details and details establish any contractual obligations on the part of SWP towards the guest or third parties.
12.4. The guest is liable for any damage caused by the guest, persons registered by the guest, or persons not registered by the guest but accommodated by the guest, to the accommodation provided for use and to the facilities and equipment on the campsite owned by SWP, as if it were their own responsibility.
12.5. Clause 12.4 applies accordingly to damages and expenses arising from improper use, improper cleaning, or excessive soiling of the accommodation provided for use and of the facilities and equipment on the campsite owned by SWP.
13. Limitation of Liability
13.1. SWP’s contractual and tortious liability for damages that do not result from injury to life, body, or health and that are not based on gross negligence or willful misconduct by SWP or one of its legal representatives/agents is limited to the amount of compensation paid by SWP’s liability insurance.
13.2. SWP is not liable for damages related to swimming accidents that occur in the adjacent bathing lake. Swimming is at your own risk.
13.3. SWP is not liable for damages caused by force majeure, insofar as these are not covered, or not fully covered, by SWP’s liability insurance.
13.4. SWP is not liable for damages caused by unregistered third parties who are present on the campsite with the consent of the guest or registered persons, or otherwise without authorization. The guest releases SWP from liability for damages that are culpably caused – without any contributory negligence on the part of SWP – by the guest themselves, by persons registered by them, and by unregistered third parties who are present on the campsite with the consent of the registering party or registered persons.
13.5. It is the guest’s responsibility and duty of care to protect their property located on the campsite from theft and damage by third parties. SWP assumes no liability for theft and damage.
14. Warranty / Remedy / Duty to Cooperate
14.1. If SWP fails to perform its contractual obligations in accordance with the contract, the guest may demand a remedy. Requests for redress should be addressed to reception.
14.2. In the event of any service disruptions, the guest is obligated to do or refrain from doing everything reasonably possible to contribute to resolving the disruption or to avoid or minimize any resulting damage.
14.3. SWP is entitled to provide redress by offering an equivalent substitute service. Redress may be refused if it would require disproportionate effort. The guest may reject the substitute service offered by SWP if it is unreasonable for a demonstrable reason. This is particularly the case if the substitute service would significantly impair the overall nature of the contract.
14.4. In the event of a substitute service being rightfully rejected by the guest pursuant to section 14.3, the guest will only be charged for those fees incurred up to that point. SWP will not refund any payments already made and used.
14.5. If, despite the guest’s request for remedy, SWP fails to provide contractual services or a substitute service in accordance with the contract, the guest may, after the end of the contractual usage period, demand a reduction in the fee corresponding to the shortfall. The claim must be made stating the reasons. SWP reserves the right to review the guest’s claim for a reduction in the fee even after the guest’s departure. The contractual fee must then be paid in full, possibly under reservation.
14.6. Claims due to non-contractual performance of services under this contract must be reported immediately, and at the latest upon the contractually agreed end of the usage period, to Stadtwerke Pirna GmbH, Seminarstraße 18 b, 01796 Pirna. SWP recommends written notification for evidentiary purposes.
14.7. Claims arising from the non-performance of services under this contract shall become statute-barred after two years. The limitation period begins on the day on which the contractual usage period was scheduled to end.
15. Out-of-court dispute resolution
If the guest is a consumer within the meaning of Section 13 of the German Civil Code (BGB), they have the option of initiating mediation proceedings with the Federal Universal Arbitration Board of the Center for Arbitration e.V. to resolve disputes between themselves and Stadtwerke Pirna GmbH in connection with the operation of the campsite. The Federal Universal Arbitration Board of the Center for Arbitration e.V. can be reached online at www.verbraucher-schlichter.de or by mail at: Universal Arbitration Board of the Federal Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, Tel: +49 7851 795 79 40, Email: mail@universalschlichtungsstelle.de. Such an application is only admissible if the customer has contacted the customer service department of Stadtwerke Pirna GmbH and no mutually satisfactory solution has been found.
A dispute has been found. Stadtwerke Pirna GmbH is voluntarily prepared to participate in arbitration proceedings of the Universal Arbitration Board of the Federal Government, part of the Center for Arbitration e.V.
16. Data Storage, Data Protection
Personal data is automatically stored, processed, and, if necessary, transmitted by SWP in accordance with the data protection declaration. The data protection declaration is provided to each guest upon booking confirmation, published on the campsite’s website, and is available at reception upon arrival.
17. Final Provisions
17.1. German law applies.
17.2. The exclusive place of jurisdiction pursuant to Section 29 of the German Code of Civil Procedure is Pirna. SWP also reserves the right to bring legal action at the guest’s place of residence.
17.3. Should individual provisions of the contracts concluded under these General Terms and Conditions be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. In place of any ineffective or unenforceable provision, a valid and enforceable provision shall apply whose effects most closely approximate the economic objective pursued by the contracting parties with the ineffective or unenforceable provision. The foregoing provisions shall apply mutatis mutandis in the event that the contract proves to be incomplete.